FAQ's

Frequently Asked Questions

ORDERING QUESTIONS

Yes, our ordering system is highly secure and designed to protect both merchants and customers. It features Level 1 PCI DSS compliance, automatic SSL encryption, and built-in fraud analysis that flags high-risk orders, making it a robust, industry-standard platform for safe e-commerce transactions

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Orders may be cancelled after placing the order as long as it has not been packed/shipped, once shipped, the order cannot be cancelled and will follow the return process if eligible.

We recommend contacting our support team as soon as possible if you need to change your address on an order. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and updates may not always be possible.

If we're unable to update the address, you can also try reaching out to the carrier to request a pickup which most carriers will be able to provide

SHIPPING QUESTIONS

Yes, our ordering system is highly secure and designed to protect both merchants and customers. It features Level 1 PCI DSS compliance, automatic SSL encryption, and built-in fraud analysis that flags high-risk orders, making it a robust, industry-standard platform for safe e-commerce transactions

Of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

DELIVERY QUESTIONS

We first we would like to sincerely apologize if you’ve experienced this issue—although it’s extremely rare, we understand how frustrating it can be.

Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.

If the item received is incorrect, please reach out to our support team with the following information:

Order Number
Photo of the incorrect item, clearly showing the size and the packaging it came in

Once we receive this information, we’ll send you instructions on how to return the item

Here’s what we recommend:

Please allow 2 business days from the marked delivery date. In many cases, the package arrives during this window.
During that time, we also suggest checking around your property, with neighbors, or even asking your mail carrier if they’ve seen the package.

If it’s been more than 2 business days and the package still hasn’t arrived, feel free to reach out to us at support@youngla.com for further assistance.

Please note:
If shipping protection was not purchased at checkout, the resolution process may take longer and, depending on the carrier’s information, we may not be able to guarantee a replacement. For more details, please refer to our Shipping Policy.

If you did not purchase shipping protection, we typically are not responsible for issues that occur during transit and recommend reaching out directly to the carrier for further assistance. However, our support team is always available to provide additional guidance — feel free to contact our support team

If you did purchase shipping protection, please reach out to our support team to initiate a claim. To begin the process, we’ll need the following information:

Order number
Details of the damaged or missing items
Photo of the package upon delivery

Once we receive all the required details, we will submit a claim with the carrier. Please note that claim processing typically takes 7–14 business days.

RETURN AND EXCHANGE QUESTIONS

We accept returns and exchanges on all orders as long as the item is Unworn, Unwashed, and Free Of Blemishes within 7 days of receiving the item. Washed items and or damaged items are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons.

Refund Policy

In most cases they will be processed within 2-7 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.

If you notice any issues or defects with the items you received, we recommend reaching out to our support team so we can inspect the issue and assist you further.

Please contact our support team with the following information:

Order number
Model number of the item in question
Photo or video clearly showing the issue

Once our team receives your email, we’ll review the information and respond with available options to help resolve the situation.

GENERAL QUESTIONS

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Our email team is available every day of the week and responds to all inquiries within 24–48 hours.

If you’d prefer to speak with us by phone, our hours of operation are 9:00 AM to 5:00 PM Philippine Standard Time

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 9am to 5pm PST.

PRODUCT QUESTIONS

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit.

If the item is under “Legacy Collection”, once that sells out, we will never be restocking those.

To be notified when a regular product is restocked:

- Select the item and size that you want

- Click the 'EMAIL ME WHEN AVAILABLE' tab

- Input your email

- As soon as the item is restocked online, you will receive an email message

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.

We typically restock items within 60-90 days from the last launch or restock of the item. Some items can restock more quickly depending on the demand, but can also take longer if the demand is not high. If the item has a price that is colored red (Sale item) it typically means that it is discontinued and will unfortunately not be coming back in stock.

For most of our products we do recommend washing with cold water on gentle setting if using a machine washer and hang drying for the best outcome, we would not recommend using a dryer as they might create premature wear or shrinkage of the products. Some products can shrink more considerably than others depending on the materials used, for example a 100% cotton item is going to have a tendency to shrink more than a 100% polyester. Items that have been washed are not eligible for returns or exchanges.

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